Ameren Illinois customers with past due balances are have a limited-time opportunity to establish a repayment plan by making a 10 percent down payment rather than 25 percent.
Eligible customers have until March 31 to pay 10 percent of their outstanding balance and the remainder in monthly installments. Beginning April 1, customers with outstanding balances will be required to pay 25 percent of the total amount owed before they can establish a monthly payment plan.
To establish a payment plan, customers should call Ameren Illinois Customer Service at 1-800-755-5000.
Some customers may be eligible to receive bill payment assistance through LIHEAP (Low Income Home Energy Assistance Program). LIHEAP provides energy services payment assistance to eligible low-income households, elderly persons and those with disabilities. LIHEAP information is available by calling the Energy Assistance Hotline at 877-411-9276.
Another source of financial assistance is Warm Neighbors Cool Friends, a program of the Energy Assistance Foundation. The program is designed to help Ameren Illinois residential customers who generally do not qualify for federal or state energy assistance. Detailed information is available at warmneighborscoolfriends.org.
After March 31, residential customers with past due amounts who have failed to establish a payment plan, or have broken a payment plan agreement, will be subject to service disconnection beginning April 1.
